Specifications
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Rated Amperage : 500A
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Rated Voltage : 100~1000VDC
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Conductor Material : Silver plated copper
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Contact resistance : 5 mΩ
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Shell Material : UL-94-V0 PA66
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Operating Temperature : -30°C to 50°C
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Security : Dual temperature sensor switch
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Sealing gasket : Silicon rubber
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Locking : Dual locking mechanism in one
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Security : Locks into the vehicle while charging
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Degree of protection : IP54 (mating) & IP67 (enclosing)
Locking and Security
The adapter features an automatic dual locking mechanism. The top latch ensures proper lock between the adapter and the vehicle's charge port. When your Vehicle is locked, the adapter cannot be removed. When the vehicle is unlocked, the adapter can be removed from the charging port. The top locking button also releases the NACS (Tesla) charger when pressed down.
Product certifications
- FCC Certified
- Built to UL2252 specification (UL certification in process)
- CSA certification (in process)
Return Policy
We offer a 14-day return period, which allows you to request a return within 14 days after receiving your item.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it, including all accessories and packaging.
Change of Mind or Unneeded Items
For returns due to change of mind, not needed, received as a gift, received a free adapter from the car manufacturer, or any other reason, the 14-day period applies. The adapter must be in perfect condition, not used, and the customer is responsible for shipping costs as we do not issue return labels for these situations. A restocking fee of up to 15% may apply.
Defective Products
If a product is received defective, we will replace it by sending a replacement the same or next business day, provided it is in stock.
Starting a Return
To initiate a return, please contact us on our Helpdesk or email us at support@evsupplyco.com
Acceptance of Returns
Upon acceptance of your return request, we will provide instructions on how and where to send your package. Items returned without a prior request will not be accepted.
Damages and Issues
Inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can address the issue.
Exchanges
To exchange an item, return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and inform you whether the refund was approved. If approved, you’ll be refunded on your original payment method within 10 business days. It may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us
Preorders
When canceling a preorder, we reserve the right to apply transaction fees up to $10 USD on refunds.
Refused Deliveries
If a customer refuses delivery and the package is returned to us, they are eligible for a refund minus restocking fees and any customs fees incurred by us.
Additional Policies for Fair Business Practice
- Shipping Costs for Returns: Except for defective products or incorrect shipments, customers are responsible for all shipping costs associated with returns.
- Restocking Fees: Restocking fees are applied to cover the processing, inspection, and repackaging of items. These fees are waived for defective products or incorrect shipments.
- Item Condition: Items must be returned in their original condition. We reserve the right to refuse a return or exchange if items have signs of use, damage, or missing parts.
By implementing these policies, we aim to protect both our business and our customers, ensuring fairness and transparency in all transactions.
EV Supply Co Limited Warranty
Our warranty reflects our commitment to quality and customer satisfaction. We stand behind our products, offering repair or replacement for items that meet our warranty criteria.
Our 12 month warranty is designed to give you peace of mind and ensure your satisfaction with all of our products.
12-Month Limited Warranty
Every EV Supply Co product comes with a 12-Month Limited Warranty, covering defects in materials and workmanship under normal use. This warranty ensures your confidence in the quality and reliability of our offerings, from innovative charging stations to essential EV accessories.
Warranty Coverage
The limited warranty specifically addresses the product's performance under normal usage conditions. However, it does not cover issues arising from:
- Misuse, mishandling, or negligence
- Modifications to the vehicle's electrical system
- Accidents or damage from natural disasters (e.g., hail, floods, earthquakes)
- Damage incurred during transportation
- Unauthorized modifications or uses beyond the intended purpose
- Excessive wear and tear or physical/accidental abuse
Products Not Manufactured by EV Supply Co
It's important to note that some products available through EV Supply Co are manufactured by our partners. These items may be subject to their own warranty terms, which could differ from our 12-month warranty. We encourage you to review the warranty information provided with each product to understand the specific coverage.
Seeking Warranty Service
If you encounter any issues with your product, we're here to help. Contact us immediately for support at support@evsupplyco.com
For efficient resolution, be prepared to provide detailed descriptions, photos, or videos of the issue. Our goal is to troubleshoot problems effectively, minimizing inconvenience and ensuring your satisfaction.